Shopping Cart

Refunds and Returns

Vinyl Guru offer returns for all items within 30 days of receipt of delivery. Our return policy complies fully with all statutory requirements regarding return of items for exchange or refund.

If there is a problem with any item you have purchased please contact us by email requesting a return.

 

Your Statutory Rights

 

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason.

Under our 30-day returns guarantee, if for any reason you're unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.


 

Purchases

 

By law, customers in the European Union also have the right to cancel the purchase of an item within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately). This applies to all of our products that are provided immediately to you with your acknowledgement.

To cancel your purchase within the 14 day cooling-off period,  please contact us by email requesting a return. Please package the relevant item securely and send it to us within 30 days following the date that the item was delivered to you.

For your protection, we recommend that you use a recorded delivery service if the value of the return is more than £50.00.

Please note that you'll be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

As soon as we receive your item, we'll refund the relevant part of the purchase price for that item together with the item's standard postage charge, corresponding to the least expensive type of delivery offered by us. We can't refund any priority, express or courier component of the postage charge.


 

Other Statutory Rights

 

For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/

Our postal address for returns and enquiries is:

 

19C Airport Industrial Estate

Kingston Park

Newcastle upon Tyne

NE3 2EF